Vice President of Customer Success & Enablement

Join DISCO, a leading legal technology company, as the Vice President of Customer Success & Enablement. In this role, you will lead the Customer Success organization, set strategy and programs, and oversee account planning and performance management. You will also own the enablement function, including client training and adoption programs. This position requires close collaboration with Sales, Product, Marketing, and Finance to ensure Customer Success operates as a high-performing part of the company's go-to-market organization.

• Leads the Customer Success organization, setting strategy, programs, and standards to drive client value and consumption growth.
• Manages the Customer Success leadership team, overseeing account planning, performance management, and professional development across the team.
• Owns the enablement function, including client training, playbooks, and adoption programs, and partners closely with Sales, Product, Marketing, and Finance.

• Consumption-based revenue models: Fluency in how usage/consumption-based (vs. subscription/renewal-based) revenue works, including how to build and interpret metrics that isolate a CS organization's contribution to growth absent a traditional renewal base
• 5+ years of people management experience
• 7+ years of total Customer Success or related experience (account management, customer-facing SaaS roles)
• People leadership and performance management: Demonstrated ability to coach managers of managers, build accountability-driven (not purely advocacy-driven) performance cultures, and make difficult talent decisions with courage and fairness
• AI and emerging technology adoption: Familiarity with applying AI-driven capabilities within a CS motion (both internally, for efficiency, and externally, for client-facing product adoption
• 2+ years of experience managing managers and directors
• CS platform and data fluency: Working knowledge of modern CS platforms (e.g., Planhat or equivalent), including health scoring, playbook/CTA automation, and using platform data to drive account strategy and reporting
• B2B SaaS or legal technology domain experience: Prior experience in legal technology, eDiscovery, or another complex B2B SaaS environment serving sophisticated, expert-user clients (e.g., attorneys, technical buyers) is strongly preferred
• Experience in the legal technology market
• Experience leading onboarding, training, or customer enablement functions