Payroll & Taxes Manager

Join Gusto as a Payroll & Taxes Manager, where you'll lead a dedicated team in ensuring accurate and timely employee payments while maintaining compliance with tax laws. You'll drive customer happiness and industry-leading NPS, support over 300,000 businesses, and shape the future of work.

• Diriger une équipe dédiée à la gestion de la paie et des impôts, en veillant à ce que les employés soient payés avec précision et à temps.
• Utiliser des systèmes et des métriques évolutifs pour surveiller et améliorer l'expérience client, en favorisant la fidélité et la rétention.
• Collaborer avec l'équipe produit pour prioriser les améliorations de produit les plus impactantes et réduire les demandes entrantes.

• Loves creative problem-solving to dissolve roadblocks
• Background in payroll and/or tax is desired
• Bachelor's degree preferred, but not required
• Minimum of 3 years of experience leading teams of individual contributors
• Adopts AI in their daily tasks and works to efficiently use these tools to drive the business
• Ability to hire, coach, and retain top talent in a highly complex and regulated support environment
• Demonstrated success in continuous process improvement
• Deep understanding of customer satisfaction indicators and best practices
• Experience using data to build new processes and improve existing ones
• Deep understanding of customer experience, support metrics, best practices, and tools
• Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty