Senior IT Support Lead

Join our team as a Senior IT Support Lead in Boulder, Colorado. In this role, you will be responsible for the end-user experience, from device provisioning to day-to-day support. You will support a highly technical employee population and work closely with the IT Director, Security Engineer, and DevOps teams. Your responsibilities will include onboarding and offboarding employees, managing the helpdesk queue, diagnosing and resolving technical issues, enforcing security policies, and building and maintaining an internal IT knowledge base.

• Assurer l'expérience utilisateur de bout en bout, de la fourniture de dispositifs au support quotidien, en construisant des flux de travail automatisés.
• Servir de point de contact principal pour les demandes de support informatique, en diagnostiquant et en résolvant rapidement les problèmes matériels, logiciels et réseau.
• Construire et maintenir une base de connaissances interne sur l'informatique, couvrant les problèmes courants, les processus d'intégration et de désintégration.

• Bachelor’s in Computer Science, Information Technology, or a related field
• 3+ years of experience in an IT support role
• Ability to prioritize and manage multiple projects in a rapidly changing work environment
• Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
• Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality
• Experience with or strong working knowledge of a major MDM platform
• Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration
• Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail
• Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation
• Kandji / Iru / MS Intune experience
• Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations