Solutions Consultant

Join Luma Health as a Solutions Consultant, where you'll be the technical owner of customer implementations. You'll work closely with various teams, including Delivery Project Managers, Customer Success Managers, Support, and Engineering. Your responsibilities will include running discovery calls, configuring patient-facing solutions, troubleshooting integrations, and managing project scope. You'll also communicate regularly with internal teams, monitor performance after go-live, and advocate for customer needs with the product team. This role requires a strong technical background, experience in healthcare technology, and excellent communication skills.

• Assurer la livraison technique des mises en œuvre des clients, de la signature du contrat au lancement et à la transition vers le support.
• Collaborer avec les équipes de vente, de gestion de projet et de réussite client pour comprendre les points de douleur des clients et définir des critères de succès mesurables.
• Configurer et personnaliser les produits Luma pour répondre aux exigences des clients, y compris la logique, le contenu conditionnel et les actions personnalisées.

• We're looking for someone technical, calm under pressure, and genuinely good with customers: a self-starter who gets energy from untangling ambiguous problems in healthcare
• 3+ years of software implementation, professional services, or technical consulting experience. SaaS experience preferred
• Healthcare technology experience strongly preferred, especially working with EHR/EMR systems and the clinics and health systems that use them
• A track record of delivering both complex, multi-stakeholder deployments and smaller, fast-moving ones
• Experience with ticketing and project tools (e.g., Zendesk, ClickUp, Jira) is helpful
• Comfort with templating and scripting logic. Experience with Liquid (or similar languages such as Jinja2 or Twig), HTML, and JavaScript is a plus
• Working knowledge of healthcare data and integration concepts such as HL7, XML, APIs, SFTP/file-based data exchange, and ETL
• Strong analytical skills: you can read logs and data, spot patterns, and narrow a problem down methodically
• A strong collaborator. You build trust with executives, clinical staff, IT teams, and engineers, and you work well with distributed teammates
• Comfortable with ambiguity. You can learn a new EHR, workflow, or feature quickly and figure out what to do when there's no playbook
• A troubleshooter by instinct. You quickly form hypotheses, test them, and know when to stop digging and escalate
• A clear, calm communicator. You write status updates that people can act on, and you stay steady when a go-live is at risk or a customer is frustrated
• Organized across many threads. You can manage several customers at once and prioritize by risk and deadline
• Honest about risk. You flag problems early, bring options, and aren't afraid of hard conversations, including saying "not in this scope"
• At home in a startup environment. You're energized by growth, change, and building the playbook as we go
• Customer-first with a doer mentality. No task is too small, and you take ownership of outcomes
• Experience with patient engagement, scheduling, intake/forms, or contact center workflows
• Experience with a specific EHR (Epic, MEDITECH, eCW, athena, Cerner/Oracle, ModMed, or similar)
• Bachelor's degree or equivalent practical experience
• Occasional travel to client sites may be required