Partner Success Director

Join Cresta as a Partner Success Director, where you will own the relationship with our partners and work with the internal Partner Team to showcase and enable the power of Cresta. This role is critical to the long-term growth of Cresta, as partnerships are viewed as a primary way to scale growth and customer base. You will act as a trusted advisor to our partners, helping them invest in and scale their Cresta practice while driving measurable business outcomes for both organizations.

• Establish and maintain strong relationships with Cresta's partners, acting as a trusted advisor and primary point of contact.
• Develop and execute partner success plans, onboarding programs, and ongoing enablement initiatives to increase partner self-sufficiency and solution adoption.
• Collaborate with partners to define and execute joint go-to-market strategies, aligning partner business objectives with Cresta's capabilities.

• Proven ability to work cross-functionally with Sales, Product, and Engineering teams
• Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
• Ability to translate business requirements into technical solutions
• 5+ years of experience working in the Contact Center space
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences
• Strong project management and organizational skills
• Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management