Workplace Experience Associate

Join Empathy, a fast-growing startup focused on providing support for those dealing with loss. As a Workplace Experience Associate, you will be responsible for managing the day-to-day operations of our NYC office, driving overall employee experience, and supporting local and remote engagement programs. This is a hands-on role that requires exceptional organizational skills, strong people skills, and a proactive mindset. You will work closely with the People Operations team and partner across various departments to create a seamless and engaging workplace experience.

• Lead the day-to-day operations of the NYC office, ensuring a smooth and welcoming workplace experience for employees and visitors.
• Manage workplace logistics, including supplies, deliveries, mail and shipping, food and office services, meeting spaces, and general facilities needs.
• Plan and execute creative and unique in-office events, celebrations, team gatherings, and employee moments that strengthen connection and make Empathy a great place to work.

• Excited to be in our NYC office 5 days a week
• 2-4 years of experience in office management, workplace experience, employee experience, hospitality, events, or a similar hands-on operational role, ideally in a fast-paced startup environment
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities, stay ahead of needs, and follow through from start to finish
• A high level of customer service and strong people skills. You genuinely enjoy creating great experiences for others and see feedback as an opportunity to learn, improve, and raise the bar
• Background or experience in events, production, hospitality, or sales is a plus - especially if it has helped you develop strong execution and service skills
• Strong communication and interpersonal skills, with the confidence and professionalism to work with employees, leadership, vendors, and external guests
• A true self-starter with a proactive mindset - you spot what needs attention, take initiative, and don’t wait to be asked
• Proficiency with Google Workspace, including Docs, Sheets, Calendar, and Gmail
• A proactive and creative approach to workplace and employee experience - from building engaging event calendars and introducing new traditions to finding unique ways to connect and engage both in-person and remote employees
• Experience managing vendors and external partners, with the ability to build strong relationships while ensuring high standards of service
• Comfortable working in a fast-moving environment where priorities can shift quickly, while staying calm, resourceful, and solution-oriented