Customer Onboarding Manager

Join as a Customer Onboarding Manager, where you will be the subject matter expert on our products and services. You will work closely with Sales and Customer Success teams to deliver tailored solutions, take ownership of the technical execution of the onboarding plan, and train clients on all key aspects of our platform. You will also collaborate with relevant teams to ensure successful onboarding and create visually appealing presentations to communicate onboarding plans and performance insights to customers.

• Be a subject matter expert on 's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs.
• Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with .
• Collaborate with relevant teams to qualify each case and ensure that all sales promises can be successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded.

• Has 3-5 years digital experience ideally ideally with exposure to both paid social (Meta) and programmatic media buying
• Detail-oriented and highly organized, with strong project management skills
• Ability to thrive in a fast-paced and collaborative team environment
• Experience working with Google Sheets, utilizing its features and functions effectively
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders
• Bachelor's degree in a relevant field or equivalent practical experience
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Self-motivated and proactive, with the ability to work independently and prioritize tasks
• Strong understanding of digital advertising platforms and tools
• Problem-solving mindset and ability to navigate complex situations