Customer Success Manager (Credit Cards, Bankrate)

Join Bankrate as a Customer Success Manager in the credit card category. In this high-visibility role, you will manage a portfolio of relationships, shape strategies, analyze performance, and drive initiatives that create real business impact. You will build and deepen relationships with key issuer customers, identify opportunities for automation, develop playbooks and frameworks, analyze performance data, lead strategic discussions, and collaborate with cross-functional teams. Enjoy a hybrid schedule, flexible PTO, family support, mentorship culture, purpose and community, and world-class wellness benefits.

• Gérer un portefeuille de relations dans la catégorie des cartes de crédit, en façonnant des stratégies, en analysant les performances et en conduisant des initiatives.
• Construire et approfondir les relations avec les clients émetteurs clés, en comprenant leurs objectifs commerciaux et en garantissant des résultats mesurables.
• Identifier les opportunités d'automatisation des tâches routinières et de construction de processus opérationnels évolutifs.

• A strong communicator who can simplify complexity and tell compelling stories with numbers
• Demonstrated ability to manage customer relationships through performance analysis and outcome-based decision-making
• Analytical and curious — you dig into the data to understand what’s really driving results. Strong analytical skills needed, with comfort working in Excel/Sheets and data visualization tools (Looker, Tableau, etc)
• Experience using CRM tools to automate workflows and scale operations
• Relationship-driven — you build trust through insight, not just rapport
• Entrepreneurial mindset — comfortable navigating ambiguity and building structure from scratch
• 5+ years of experience in Customer Success, Partner Management, Account Management, Strategy, or Consulting. Experience within Financial Services (Banking, Fintech, Credit Cards, BaaS) a plus