IT Analyst (Contract)

Join Komodo, a leading healthcare technology company, as a Senior IT Analyst. In this critical role, you will be responsible for maintaining, monitoring, and continuously improving our computer systems and networks. You will serve as the primary escalation point for complex technical issues, lead the onboarding and offboarding lifecycle, and develop and improve IT documentation and processes. You will also provide advanced troubleshooting and support across Mac and PC environments, design and deliver IT training programs, and drive corrective and preventive actions to resolve issues quickly. This is a contract position with an onsite presence in the SF or NYC office 4-5 days per week.

• Serve as the primary escalation point for complex technical issues across the organization, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting.
• Lead and own the onboarding and offboarding lifecycle for employees, temporary staff, vendors, and contractors, ensuring a seamless and secure experience.
• Develop, maintain, and improve IT documentation, runbooks, and processes — ensuring consistency, repeatability, and knowledge transfer across the team.

• Experience owning and administering IT Asset Management systems (e.g., SnipeIT, AssetSonar, ServiceNow, Microsoft SCCM)
• Track record of leading projects end-to-end, from scoping requirements through execution and documentation, with minimal oversight
• Strong familiarity with IT operations, cloud applications, and security best practices
• Excellent written and verbal communication skills with a bias toward documentation and knowledge sharing
• Proven experience in a technical support environment with deep expertise in Mac OS and Windows, including advanced troubleshooting and escalation handling
• Strong cross-functional collaboration skills with the ability to translate technical concepts for non-technical stakeholders
• Demonstrated ability to independently perform root cause analysis and drive resolution of complex system access, hardware, and infrastructure issues
• Strong hands-on experience with first and second level support across Okta, Google Workspace, Atlassian, Slack, MDM platforms (Jamf and Intune), Meraki, and Zoom
• Expectations of AI Use in this role (required):
• Applies AI strategically, knowing how to use the right tools at the right time to solve problems or generate new ideas
• Applies both judgment and creativity when working with AI and understands its limitations
• Uses AI to accelerate feedback loops, test ideas, and make informed decisions faster
• Has developed or shared AI-enhanced workflows, automations, or prompts with others
• Demonstrates curiosity and initiative in exploring new AI tools and workflows relevant to their role
• Regularly leverages AI tools such as Notion AI, Perplexity, Claude, Descript, Runway, Midjourney, or Microsoft Copilot i.e. to improve speed, clarity, or creative output
• Comfortable working in AI-enhanced environments across writing, data analysis, content creation, or design
• Brings a reflexive AI mindset and uses AI as a natural part of their process to iterate, research, and deliver better work