Customer Success Director (Customer Data Platform)

Join Rokt, an AI-first company, as a Customer Success Director. In this individual contributor role, you will work with top-tier global brands, drive expansion of data-driven use cases, and collaborate with internal teams to develop strategic account plans. Success is defined by client retention, expansion, and satisfaction. Enjoy benefits such as generous PTO, employee equity options, catered lunches, health and wellness benefits, 401K matching, a dog-friendly office, global travel opportunities, a hybrid workplace, and a technology allowance.

• Establish and maintain strong relationships with key stakeholders and decision-makers within strategic accounts, acting as the main point of contact and advocate for the customer.
• Partner with Fortune 50, 100, and 500 customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.

• Strong ability to understand a customer’s business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes
• Previous leadership experience is preferred, including experience guiding teams, mentoring others, or leading cross-functional initiatives
• 8+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (strongly preferred experience with data, martech, CDPs, or developer-adjacent platforms)
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience