Account Manager

Join Symphony, a leading communication and collaboration platform for financial institutions. As an Account Manager, you will manage, retain, and expand relationships with key enterprise accounts, driving account health and ensuring long-term platform adoption. You will identify upsell and cross-sell opportunities, expand Symphony's footprint across target business units, and build strong relationships with senior executives. This role requires a strong commercial acumen, a track record of exceeding quotas, and a passion for delivering an exceptional client experience.

• Identifying and executing upsell and cross-sell opportunities within existing enterprise accounts to grow total contract value.
• Building and nurturing strong, long-term relationships with senior executives, line-of-business heads, and key decision-makers.
• Conducting regular Executive Business Reviews (EBRs) to demonstrate ongoing platform ROI, align on business objectives, and mitigate churn risk.

• The ideal candidate brings strong commercial acumen, a track record of exceeding quotas within enterprise SaaS or financial tech, and the authority to engage C-suite stakeholders
• Superior executive presence with the ability to influence C-level stakeholders, lead complex commercial negotiations, and close high-value renewals
• A passion for delivering an exceptional client experience through a value-driven, consultative selling approach
• Consistent history of hitting or exceeding expansion quotas and delivering tangible revenue growth from an existing client base
• Strong understanding of SaaS business metrics (NRR, ARR, churn), enterprise software models, and secure enterprise technology integration
• Proven Experience in Account Management in FinTech, Financial Services, or Enterprise SaaS
• Demonstrated success navigating and growing global, matrixed enterprise accounts with complex procurement and decision-making structures