Senior Customer Success Manager (International)

Join Justworks as a Senior Customer Success Manager (International) and play a critical role in enabling the company's international growth. You will work cross-functionally to architect scalable solutions, drive successful adoption and optimization of international products, and develop relationships with customers. You will also influence company-wide initiatives, collaborate with product teams, and advocate for customer needs. This role requires a passion for customer success, strong organizational skills, and a minimum of 5 years of professional experience in account management or customer success.

• Engage and develop relationships with administrators and decision-makers during the customer lifecycle to understand their business objectives and needs.
• Drive successful adoption and optimization of international products alongside core products, ensuring value realization and extending the lifetime value of the Justworks solution.
• Strategically identify, meticulously vet, and spearhead the facilitation of high-impact sales opportunities to drive sustainable business growth.

• You are a customer fanatic with a proven track record of going above and beyond for your customers. You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue
• You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions
• You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change!
• Ability to work as part of a team and be resourceful and adaptable
• Demonstrated track record of a passion for customer success and driving retention strategies
• Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
• Aptitude to be consultative and innovative when problem-solving
• Minimum 5+ years of professional experience in account management, relationship management, customer success, or a complex customer service environment
• Experience in HR Tech/SaaS is a plus
• Excellent organizational, written, and verbal communication skills
• Multilingual fluency is a plus
• Strong customer retention track record
• Strong attention to detail with the ability to manage competing priorities and multi-task