Client Partner Director

Join Nymbus, a leading financial technology company, as a Client Partner Director. In this role, you will be responsible for managing a full book of Tier 1 accounts and carrying Tier 3 accounts through graduation into steady state. You will operate independently, building relationships at the Director/VP level within client organizations and running business reviews. You will also develop and maintain account plans, serve as the internal escalation sponsor, and author renewal decision memos. This is a fully remote position with a collaborative environment and a range of benefits.

• Assumer la responsabilité de l'ensemble du portefeuille de comptes de niveau 1 (croissance/gain) et de niveau 3 (lancement), en gérant les renouvellements, les captures anticipées et les motions d'expansion.
• Établir et maintenir des relations multithread à des niveaux élevés au sein des organisations clientes, en agissant en tant que principal propriétaire de la relation pour tous les comptes assignés.
• Identifier et faire avancer proactivement les opportunités d'expansion, en surfant sur le pipeline deux ou plusieurs trimestres avant la clôture prévue.

• Track record running expansion motions (cross-sell, upsell, net-new builds) through to signed dollars
• Proficiency with Salesforce and a CS/account-health platform; strong commercial instinct without being transactional
• Demonstrated ownership of NRR at the book level and end-to-end leadership of negotiated renewals, including commercial terms
• Ability to run a multi-account portfolio independently with minimal oversight
• Experience stepping into client relationships mid-cycle and building trust quickly, without having been present from first contact
• 8–12 years of experience in enterprise account management, client/customer success, or client-partner roles in SaaS or financial-services technology, with financial-institution industry fluency
• Experience operating in a segmented, tiered account-coverage model (strategic / growth / core / launch)
• Community banking, credit union, or fintech industry experience