Senior Customer Success Associate

Join NodeZero as a Senior Customer Success Associate, where you'll play a critical role in helping customers realize value from our cybersecurity platform. This position combines customer partnership, cybersecurity fluency, strong written communication, data-informed prioritization, and repeatable engagement programs. Depending on your experience, you may be hired at the Customer Success Associate or Customer Success Manager level. Both levels require clear communication, quick learning of technical concepts, disciplined management of customer work, and meaningful action for customers.

• Gérer un portefeuille de clients à grande échelle en utilisant des métriques clients, des signaux de santé, des étapes de cycle de vie et des programmes d'engagement répétables.
• Établir des relations de confiance avec les champions des clients et les aider à communiquer les résultats de sécurité aux parties prenantes techniques et exécutives.
• Surveiller les signaux des clients, y compris l'activité sur la plateforme, l'achèvement de l'évaluation, le suivi des résultats, l'engagement, les besoins de support et le calendrier de renouvellement.

• Experience in Customer Success, Account Management, Customer Support, Sales, cybersecurity, SaaS, or another customer-facing role
• Comfort working in a fast-paced, evolving environment
• Strong written and verbal communication skills
• Strong organization and follow-through across multiple customers, programs, and deadlines
• A proactive, customer-focused approach and strong ownership mentality
• Experience with CRM, customer success, support, or productivity tools
• 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level
• Comfort using data, customer signals, and business context to prioritize work
• Ability to collaborate effectively with Product, Engineering, Marketing, Support, Sales, and other cross-functional partners
• Ability to learn technical concepts and explain them clearly to customers
• Interest in cybersecurity, security operations, vulnerability management, or related technical domains preferred
• You communicate clearly and make complex information easy to act on
• You are curious about cybersecurity and motivated to build technical fluency
• You balance empathy for customers with urgency and accountability
• You are highly organized and comfortable managing work at scale
• You recognize patterns across customers and turn them into repeatable improvements
• You bring a low-ego, collaborative, and continuous-improvement mindset
• You take ownership, follow through on commitments, and raise risks early