Senior / Staff Site Reliability Engineer

Join our team as a Senior/Staff Site Reliability Engineer, where you will own and evolve the reliability strategy, operating model, and engineering-wide standards supporting our platform. This foundational role requires an experienced engineer who will set technical direction across teams, lead high-impact reliability initiatives, and establish practices and systems for safe production service operation. You will collaborate with cross-functional teams, define observability standards, drive complex reliability initiatives, and shape the technical direction of the SRE function. Enjoy a flexible work environment, growth opportunities, and an inclusive culture.

• Own and evolve the engineering-wide SRE strategy, operating model, and reliability standards, aligning them to customer impact, business priorities, and risk.
• Lead cross-functional alignment across Infrastructure, product, service, security, and business stakeholders to improve reliability, observability, incident response, and operational readiness across multiple teams.
• Define and drive adoption of observability standards across pipelines and platform components that report on service health, performance and operational risk.

• Deep knowledge of reliability engineering, observability, incident management, and production operations, with demonstrated ability to turn that knowledge into standards and practices adopted by others
• Experience in leading high severity incidents and improving incident response programs
• Excellent written and verbal communication skills including technical designs, runbooks, postmortems, and operational documentation
• Backend experience building backend systems and automation that reduce optional toil, strengthen safeguards, and operational efficiency
• Experience in establishing SLIs, SLOs, actionable alerts, observability, and service ownership
• Experience designing, operating, and troubleshooting large scale distributed systems in production environments
• Experience operating production services in AWS and Kubernetes
• Python and Terraform (Infrastructure as Code), or equivalent automation and infrastructure-as-code tools
• Experience with Observability tools such as Datadog, New Relic, Grafana, or equivalent platforms
• Experience with CI/CD pipelines such as Gitlab CI, ArgoCD, or GitOps workflows