Program Manager (Commercial Operations)

Join Anthropic, a leading AI safety and research company, as a Program Manager for Commercial Operations. In this role, you will transform our commercial infrastructure into a revenue accelerator, manage and enhance processes that support rapid product growth, and play a central role in our commercial launch programs. You will work cross-functionally with various teams and take ownership of major program-improvement workstreams. The ideal candidate has 10+ years of experience in operations, strong analytical abilities, and a proven track record of building and scaling operational programs in high-growth environments.

• Transforming the commercial infrastructure into a revenue accelerator by building and executing operational leverage.
• Managing and enhancing processes that support rapid product growth, including leading launches end-to-end through the Commercial launch process.
• Identifying and resolving bottlenecks in the launch process, proposing and implementing process and system changes to prevent recurrence.

• 10+ years of experience in operations, with demonstrated success in billing, payments, or commercial operations (high-volume SaaS experience a plus)
• Strong analytical abilities, problem-solving skills, and the ability to demonstrate ROI on operational programs
• Excitement about building the operational backbone that enables Anthropic to stay on the exponential
• Proven track record of building and scaling operational programs in high-growth environments — taking things from 0-1 and then scaling beyond
• Adaptability and comfort working in fast-paced, ambiguous environments where you need to balance multiple priorities simultaneously
• Experience building capabilities and solutions that enable launching in new ways, from pricing to geographies
• Strong working knowledge of billing systems, subscription management, and payments platforms
• Experience with automation initiatives and partnering with engineering teams to build operational tooling
• Willing to roll up your sleeves and do the operational work of building while also leading a team
• Experience building and running new product introduction processes
• Excellent cross-functional collaboration skills with the ability to influence stakeholders across GTM, Finance, Product, and Engineering
• We encourage you to apply even if you do not believe you meet every single qualification