Account Manager

Join Instacart Ads as an Account Manager II, where you'll be at the forefront of client strategy and campaign performance. You'll work closely with CPG clients and agency partners, helping them grow their business through effective advertising strategies. Your role will involve analyzing campaign data, building strong client relationships, and driving advertiser growth. You'll also have the opportunity to influence product enhancements and process improvements.

• Establish and maintain strong relationships with CPG clients and agency partners, acting as a trusted advisor to understand their business objectives and build strategies that support their long-term growth on Instacart.
• Utilize campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results, and manage gap-to-goal across multiple business units.
• Lead recurring client conversations and quarterly business reviews, turning campaign data into a clear story of business impact, opportunities, and next steps, and resolving campaign and partner issues with limited guidance.

• Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives
• Experience building and maintaining strong client relationships in an external-facing role
• Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience
• You use judgment and initiative to balance immediate client needs against longer-term chances to improve products, processes, and advertiser outcomes, and you are at your best explaining complex campaign data in plain terms
• 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
• Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment
• Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
• Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders
• You are customer-focused and analytical, comfortable influencing senior stakeholders, and energized by a fast-paced role where priorities and solutions keep evolving
• Knowledge of paid search, display advertising, ad serving, consumer packaged goods, or ecommerce, and experience developing full-funnel media strategies and optimizing campaigns against performance goals
• Experience with Salesforce and Tableau; familiarity with Mode is a plus
• Experience managing business reviews, quota-related planning, upsell opportunities, or growth strategies across multiple business units
• Strong attention to detail and organization, creative problem solving, and experience influencing product or operational improvements by synthesizing customer feedback and business insights