Sales Engineer (United States)

Join JumpCloud as a Sales Engineer in the United States. In this role, you will act as a technical trusted advisor, providing consultative support for organizations evaluating the JumpCloud platform. You will deliver tailored product demonstrations, uncover customer pain points, and align JumpCloud solutions to those challenges. You will also support direct and partner sales teams, build relationships with partners, assist prospects with setup and configuration of free trials, and provide technical Q&A to prospects. Additionally, you will assess prospect readiness to enter a formal sales cycle, understand implementation best practices, identify common technical issues, and provide an evaluation framework for prospects.

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform.
• Providing tailored product demonstrations and uncovering customer pain points to align JumpCloud solutions to those challenges.
• Supporting direct and partner sales teams with product-related questions and skill development, and building relationships with partners.

• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Desire and ability to learn new complex concepts
• Excellent written and verbal communications skills
• Strong understanding of Active Directory environments
• To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description
• 2-5 years experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Understanding of network architecture
• Familiarity with MDM, RMM, or similar endpoint solutions
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MFA technologies such as TOTP, WebAuthn
• Experience configuring and deploying identity and/or directory solutions
• Experience with basic scripting languages such as bash/Powershell
• Experience with API integration and automation
• Experience with both direct and channel/partner sales cycles