Key Account Manager

Join our team as a Key Account Manager, where you will play a crucial role in supporting a curated portfolio of strategically important restaurant partners. You will provide exceptional customer care, develop customized retention and growth strategies, and act as a trusted advisor and operational partner. This position offers generous benefits, including paid vacation, parental leave, and mental health support.

• Servir como asesor estratégico para una cartera de cuentas críticas, desarrollando estrategias personalizadas de retención y crecimiento.
• Establecer una cadencia proactiva de gestión de cuentas, entregando revisiones comerciales personalizadas y recomendaciones basadas en datos.
• Actuar como un consultor experto en soluciones de productos, realizando auditorías para optimizar el uso de la plataforma y apoyando iniciativas de asociación estratégica.

• Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events
• Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences
• 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field
• Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders
• Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact
• Experience managing high-profile, high-touch, or complex multi-stakeholder accounts
• Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants
• Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities
• Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding
• Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools