Account Management Leader

Join Benchling, a leading enterprise SaaS company in the life sciences sector, as an Account Management Leader. In this role, you will manage and mentor a team of Account Managers, develop strategic renewal plans, and drive measurable renewal and retention outcomes. You will collaborate with cross-functional teams, implement best practices for tracking renewal pipeline, and serve as a senior point of contact for complex renewal negotiations. The ideal candidate has a strong background in life sciences, experience leading customer-facing teams in a high-growth SaaS environment, and excellent negotiation and communication skills.

• Manage, mentor, and grow a team of Account Managers, fostering a collaborative culture that drives measurable renewal and retention outcomes.
• Develop a deep understanding of Benchling's solutions to guide teams in building strategic renewal plans, proactively identifying and mitigating risk.
• Lead the team in achieving renewal, retention, and net revenue retention targets through strategic guidance and operational excellence.

• To be successful in this role, you are comfortable with R&D processes and scientific concepts, and able to speak confidently and build relationships with Scientific, IT, and procurement leaders at leading Pharma and Biotech organizations
• You have experience leading customer-facing, commercially-oriented teams in a high growth enterprise SaaS environment
• And you are a proven leader who can drive a renewals business from hiring and staffing, to managing and mentoring your team, to leading through change
• Experience leveraging a modern CS/Sales tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude)
• Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders
• Strong understanding of Life Sciences R&D, process development, or related scientific domains
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment
• 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS
• Ability to travel up to 20% based on team and customer needs
• Bachelor's degree in Life Sciences, Business, or a related field
• 3+ years in a management role
• Proven ability to lead and develop a high-performing commercial team
• Experience working with or supporting the Benchling platform
• Demonstrated ability to lead teams through complex renewal negotiations, contraction mitigation, and expansion/upsell motions