Senior Customer Success Manager (Armis/ Veza)

Join Armis, a leading cybersecurity company, as a Senior Customer Success Manager. In this role, you will serve as the primary point of contact for a portfolio of customers, guiding them through adoption and configuration of our platform. You will work closely with cross-functional teams, including Executive, Product Management, Engineering, Sales, and Training and Enablement. Your responsibilities will include building and maintaining success plans for each account, understanding customer use cases, ensuring deployment and configuration align with key business use cases, and identifying risks early. You will also partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve.

• Servir como enlace entre el cliente y todos los equipos funcionales, incluyendo la alta dirección, la gestión de productos, la ingeniería, las ventas, la formación y la habilitación.
• Gestionar un portafolio de clientes como el principal punto de contacto después de la venta, y construir y mantener un plan de éxito para cada cuenta.
• Identificar riesgos temprano, impulsar la mitigación y colaborar con especialistas cuando un problema requiere una experiencia más profunda.

• 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• 7+ or more years of experience in network engineering, architecture, support, or design
• 7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
• Bachelor's degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• Experience mentoring or enabling other CSMs, formally or informally
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Hands-on use of AI tools in daily work, and the ability to learn new technology quickly
• Portuguese working proficiency
• Experience in a scaled or digital customer success model
• Experience securing IT, IoT, or healthcare systems
• Knowledge of healthcare or ICT devices, manufacturers, or applications