NetCredit Customer Service Representative

Join Enova, a leading consumer lending company, as a Customer Service Representative. In this role, you will receive in-depth training and manage inbound customer calls, providing exceptional service and support. You will also handle payment processing, create payment plans, and address account-related matters. This hybrid position requires in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. Enjoy a range of benefits, including health insurance, PTO, paid holidays, and a 401(k) matching program.

• Participate in an in-depth training program to specialize in a specific brand and manage inbound calls from customers.
• Respond to incoming customer calls, addressing their questions and providing service, while managing and responding to all customer inquiries.
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters.

• Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
• Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills