Retail Customer Service

Join Entain, a leading global sports betting and gaming company. As a Retail Customer Service Manager, you will deliver outstanding customer service, process transactions, and maintain high shop standards. You must be 18 years or older, have previous customer-facing experience, and be familiar with cash handling. Enjoy a competitive salary, optional overtime, a pension scheme, discounts with retailers, healthcare support, and development opportunities.

• Deliver outstanding customer service, process customer transactions, and handle customer complaints or concerns.
• Take bets on different sports and events, demonstrate products and betting terminals to customers.
• Work towards defined targets, maintain high shop standards, and assist in opening or closing the shop.

To be successful in this role:

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Additional Information

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

How we use Artificial Intelligence (AI) in recruitment

We may use approved AI tools to make recruitment simpler and more efficient, while keeping people at the heart of what we do. These tools support our teams and give them more time to focus on you.

Fairness, transparency and trust

Our recruiters and hiring managers oversee how we use AI and remain responsible for hiring decisions. These tools support administrative aspects of the recruitment process, giving our teams more time to focus on you We're open about its use and handle your information following our Job Applicant Privacy Notice. AI supports our decisions, it doesn't make them.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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