Customer Success Manager
The Economist
New York, United States Posted October 13, 2026
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Job Description
Join The Economist Group, a global media and information-services company. As a Customer Success Manager, you will support the success and retention of our US client base, manage a portfolio of accounts, and collaborate with internal teams to strengthen customer relationships. You will have the opportunity to work in a hybrid environment and enjoy a competitive benefits package.
- Gérer un portefeuille de comptes clients, en soutenant l'engagement, l'adoption et la satisfaction des clients.
- Assumer la responsabilité principale de la stratégie de rétention et de la gestion des renouvellements pour les comptes de niveau inférieur.
- Collaborer avec les responsables de compte pour soutenir les comptes de grande valeur et à forte valeur ajoutée, en contribuant aux informations sur l'utilisation du produit.
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