Technical Solutions Consultant (Americas)

Join Ashby, a fast-growing startup in the talent acquisition space. As a Technical Solutions Consultant, you'll bridge the gap between customer success, product, and support, providing expert technical guidance and configuration support during implementation and post-live optimization activities. You'll lead customer-facing technical engagements, collaborate with product teams, and translate technical depth into scalable solutions. Enjoy benefits like unlimited PTO, fully paid family leave, and a generous education budget.

• Serve as a subject matter expert on complex product areas and integrations, working hands-on with customers.
• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration.
• Collaborate with Product to surface emerging technical pain points and stay ahead of new product capabilities.

• Thrive in ambiguity and are resourceful and self-directed — you’re excited to build the solution if it doesn’t yet exist
• Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint
• Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent)
• Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations
• Love live customer interaction, and enjoy solving problems in real time with users
• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product