IT Support Specialist

Join Hypori, Inc. as an IT Support Specialist, where you will provide hands-on desktop and end-user support, assist with routine administration of corporate IT systems, and support IT projects to completion. This junior-level position offers professional growth and the opportunity to empower employees to work effectively and efficiently. Benefits include performance bonuses, flexible spending accounts, health insurance, and a remote work program.

• Provide hands-on desktop and end-user support for employees, ensuring laptops, accounts, peripherals, and office technology are functioning properly.
• Support processes and systems for asset inventory and management for hardware, software, and subscription services, and assist with IT projects.
• Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles.

• Strong troubleshooting and problem-solving skills
• Strong English communication skills: the ability to clearly communicate with technical and non-technical users
• Ability to lift and move computer equipment up to 40 lbs
• CompTIA Security+ Certification is required
• CompTIA A+ Certification is required
• Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus
• Experience with a standardized ticketing system and documenting work tickets is preferred
• 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role
• Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.)
• Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
• Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required