Technical Success Manager

Join JFrog, a leading software company, as a Technical Success Manager. In this role, you will be responsible for driving customer adoption and satisfaction across the JFrog platform. You will work closely with various internal teams and customer stakeholders to build and execute success plans aligned with business goals. Additionally, you will act as a trusted technical advisor, engage with senior decision-makers, and lead business reviews to demonstrate ROI and monitor customer health.

• Oversee the activities related to helping Enterprise customers adopt multiple products and being the customer voice for internal teams.
• Own the end-to-end customer journey, driving adoption, value realization, and customer happiness across the JFrog platform.
• Act as a trusted technical advisor, maintaining deep product and roadmap expertise to guide architecture decisions, best practices, and increased platform adoption.

• To work weekends and holidays (on occasion)
• Experience with Continuous Deployment and Delivery tools: Chef, Puppet, Ansible -> a plus
• An uncompromising desire to learn
• Customer-facing experience - including crisis management, priority management inbound, and outbound
• BS or equivalent in Computer Science or Computer Engineering plus 4+ years of experience as a Customer Success Manager or Technical Account Manager for an Enterprise software company
• Customer orientation and excellent interpersonal skills
• Experience with Software Architecture design and product development -> a plus
• Deep understanding of working with dockerized applications (K8s - a plus)
• Experience with supporting products with impact on business/productivity
• Experience with Continuous Integration tools: CI Server, VCS, Artifactory, Jenkins, Ant, Hudson, Maven, Chef, Docker, Gradle, NPM -> a big plus
• 2+ years of experience with Java or another programming language (RubyPython/ Groovy/ GO – a plus)
• Excellent analytical and problem-solving skills
• Experience with supporting international enterprise customers
• Excellent English verbal and written communication skills