Senior Manager of User Experience Research

Join Everlaw, a leading AI-powered litigation platform, as the Senior Manager of User Experience Research. In this strategic role, you will lead the user research function, uncover foundational insights, and shape the future of our product. You will partner with cross-functional leaders, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities. Additionally, you will manage a small, high-performing team and scale the impact of the research function through self-service frameworks and AI-enabled tools.

• Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives.
• Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions.
• Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability.

• You bring a portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etc
• You've demonstrated the ability to elevate research practice and mentor researchers, with experience leading or managing research team members
• You've exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions
• You are skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding
• You apply strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions
• You’re comfortable operating in ambiguity and helping teams navigate it with clarity and purpose
• You have at least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products
• You bring deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions
• You are authorized to work in the United States without restrictions
• Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit