Vice President of Product Design

Join Zuora, a leading subscription management platform, as the Vice President of Product Design. In this critical role, you will shape the future of Zuora's product experience in an AI-native world. You will define the design vision, challenge existing assumptions about customer interaction with enterprise applications, and establish design principles for AI-driven experiences. You will also partner with Product, Engineering, and AI to transform product development and build a modern design organization. This is an exciting opportunity to make a significant impact on the future of enterprise software.

• Definir la visión de diseño para una experiencia de producto nativa de IA, estableciendo un punto de vista claro sobre cómo deberían funcionar los productos de Zuora en un mundo impulsado por la IA.
• Colaborar estrechamente con los equipos de Producto, Ingeniería y AI para transformar la forma en que se construyen los productos, estableciendo un enfoque más integrado para el desarrollo de productos.
• Evolucionar la organización de diseño, las capacidades y el modelo operativo necesarios para una empresa nativa de IA, estableciendo altos estándares para el diseño de interacción y la experiencia del cliente.

• The ideal candidate is a highly accomplished design leader who has helped organizations rethink products, experiences and operating models during periods of significant technological change
• Experience in enterprise SaaS, complex workflow products, platforms or products serving sophisticated business users is strongly preferred
• They will be an exceptional communicator and storyteller, capable of articulating a design vision that inspires designers, product managers, engineers and executives alike. They will have the executive presence to challenge established thinking while building the trust necessary to create meaningful organizational change
• Experience designing AI-native or agentic experiences is highly desirable, but we are equally interested in leaders who have demonstrated the intellectual curiosity and product judgment to think beyond today’s established patterns. We do not expect someone to have a complete playbook for agentic enterprise software. We want someone capable of helping write it
• They will have demonstrated the ability to lead design through significant product or organizational transformation and to establish a compelling design vision while bringing an organization along with it
• They will understand that AI changes more than the interface. It changes the relationship between the customer and the product: from navigating screens and features toward expressing intent and achieving outcomes. They will have a point of view on how that shift should influence interaction models, information architecture, workflows, autonomy and human control
• They will have a demonstrated ability to attract, develop and retain exceptional design talent and to build organizations capable of operating with both creativity and accountability
• We are looking for a design thinker and builder who is genuinely excited about what AI changes about the product experience
• The ideal candidate will bring strong experience partnering with Product and Engineering leaders and will be comfortable engaging deeply in technology, architecture and the implications of AI on product design. They should be able to move fluidly between customer problems, product strategy, interaction models and the technical realities required to bring those experiences to life
• This is not a role for someone who is primarily focused on visual design, design systems or optimizing an established product experience
• The successful candidate will have a strong track record leading product design organizations within sophisticated technology companies and will bring exceptional judgment around interaction design, customer experience and product strategy
• The successful candidate will be highly customer-centric and comfortable spending significant time with customers, understanding complex enterprise workflows and translating those insights into compelling product experiences
• Most importantly, this leader should be energized by ambiguity. We are not looking for someone to inherit a finished design strategy. We are looking for someone who wants to help define what design—and the product experience itself—should become in an AI-native world
• We are not looking for someone to make today’s products look better; we’re looking for a design leader who can help us rethink what the product experience becomes when AI can understand intent, reason, act and deliver outcomes