Senior Technical Account Manager (Customer Success, America)

Join ClickUp as a Senior Technical Account Manager - Customer Success. In this role, you will act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. You will support long-term growth, adoption, and measurable business outcomes, while also owning the overall health, engagement, and strategic direction of your account. This position requires a customer-first mindset, technical acumen, and the ability to manage complex customer programs.

• Act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities.
• Lead the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support, ensuring customers achieve measurable success.
• Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.

• Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity
• Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes
• Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results
• Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp
• Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions
• Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations
• AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans
• Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans