Assistant VP of Commercial & Scale Customer Success

Join Sigma, a fast-growing analytics platform, as the Assistant VP of Commercial & Scale Customer Success. In this role, you will drive customer outcomes and value, scale the customer success team, and create capabilities to support our rapid growth. You will lead the Commercial, Scale, and Digital segments, design engagement models, and build AI-driven capabilities. You will also partner with various departments to ensure customers get full value from Sigma's platform.

• Conduire les résultats et la valeur des clients grâce à la plateforme d'analytique, d'applications et d'agents de Sigma, en développant l'équipe de succès client.
• Posséder les segments Commercial CSM, Scale (CSM + Digital) et Digital-only, en dirigeant l'équipe et en construisant des stratégies de couverture.
• Diriger la stratégie Commerciale, Scale et Digitale, en traduisant les objectifs de l'entreprise en un plan opérationnel, des processus et des indicateurs de succès.

• Hands-on AI builder with experience building AI agents, automations, and/or apps
• Experience building digital-only or hybrid engagement models from the ground up with close collaboration with Marketing and Product on in-product nudges, lifecycle campaigns, and self-serve engagement
• Domain expertise in technical, data-centric products. Analytics, business intelligence, or application platforms preferred
• Experience owning account risk and forecasting inputs in close partnership with Sales and Renewals functions
• Proven leadership at scale with a track record of building and leading Customer Success teams of 20+ people as a manager of managers, with direct accountability for retention (GRR) and expansion outcomes, and developing teams and leaders
• Willing to work from Sigma's San Francisco or New York office 4 days per week
• Experience scaling Commercial CS motions, including building or scaling efficient CS motions for mid-market/commercial/SMB segments in a high-growth SaaS company, balancing scaled programs (digital/AI, one-to-many, pooled) with the human-led, relationship-driven motion these segments require
• Rigorous, data-first operating discipline. Treats CS as a measurable system: defines KPIs, builds reporting and dashboards, runs structured experiments, and makes decisions from data as a default, not an exception
• Excellent cross-functional communication and influence, including Sales, Product, Marketing, Support, RevOps, and Finance