Engineering Manager

Join Point, a company revolutionizing the homeowner experience through AI. As an Engineering Manager, you will lead a small, senior team in building AI-powered customer service agents. You will define the technical strategy, own the roadmap, write code, and partner with cross-functional teams. This role offers a competitive salary, unlimited vacation, health insurance, and a family-friendly work environment.

• Definir la estrategia técnica de IA para la experiencia del cliente, incluyendo la evaluación y selección de marcos, plataformas y soluciones de proveedores.
• Ser responsable de la hoja de ruta técnica para la experiencia del cliente impulsada por IA, incluyendo agentes de voz, correo electrónico, chat y SMS.
• Escribir código junto a su equipo, revisar PRs, prototipar nuevas capacidades de agentes y depurar problemas de producción.

• Track record of delivering customer-facing products end-to-end, from initial design through deployment, monitoring, and iteration
• Strong ability to partner with cross-functional stakeholders (Product, Operations, CX) to translate business needs into scalable technical solutions and deliver measurable impact
• Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems in real-world environments
• Experience managing and mentoring engineers, driving performance, and building a strong, accountable engineering culture
• Proven ability to hire, mentor, and develop high-performing engineering teams, fostering a culture of ownership, innovation, and continuous learning
• Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement (preferred)
• Experience defining and driving technical strategy and roadmaps for AI-driven, agentic customer experiences aligned with business objectives
• Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks
• Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale (preferred)
• Deep systems design expertise, with a focus on building reliable, observable, real-time services
• 7+ years of software engineering experience building and operating production systems, including at least 2 years leading or managing engineering teams
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
• Comfortable making build-vs-buy decisions and rigorously evaluating third-party vendors and platforms
• Demonstrated technical leadership, including guiding architecture decisions, evaluating trade-offs, and ensuring high-quality execution