Technical Accounts Specialist

Join SpotHero, a fast-growing startup in the parking industry, as a Technical Accounts Specialist. In this role, you will manage day-to-day integration operations, support the Technical Accounts team, and collaborate with various departments to ensure requests and configurations are addressed promptly. This is an excellent opportunity to build a strong foundation in technical operations and the parking industry.

• Gérer et assigner les demandes d'intégration SMS, y compris les tickets non attribués et rouverts, en les triant, les assignant et les escaladant si nécessaire.
• Exécuter les configurations d'intégration API/Atom Feed et les téléchargements en masse SFDC, en collaborant avec les spécialistes techniques seniors.
• Surveiller le canal Slack #parcs_integrations et maintenir une file d'attente de tickets technique saine dans Salesforce.

• Strong organizational skills with the ability to manage and triage multiple competing priorities
• Comfortable working in Salesforce, Slack, Google Workspace, and Confluence
• Clear, professional written and verbal communication skills
• Ability to learn new tools, systems, and workflows quickly
• Bachelor's degree or equivalent hands-on experience preferred
• 2+ years of experience in customer support, operations, technical coordination, or a related administrative role (technology or parking industry experience a plus)
• A proactive, detail-oriented mindset with a strong sense of ownership
• Interest in growing into a more senior technical role (such as Technical Support Specialist)
• Multi-Task - Executes on more than one task at the same time while keeping the queue and assigned work organized
• Action-Oriented - Maintains a sense of urgency to complete tasks and proactively seeks information rather than waiting for it
• Collaboration & Team Communication - Works collaboratively with team members and cross-functional partners to complete tasks and achieve shared goals
• Relationship Management - Builds positive working relationships with coworkers and business partners across Supply, Growth, and Integrations
• Patience - Remains calmly focused when working through queues, ambiguous requests, and recurring issues
• Analytical - Examines information methodically and in detail to complete tasks accurately and identify when something needs to be escalated
• Process Adherence & Improvement - Consistently follows established processes and identifies opportunities to improve or document them
• Time Management - Prioritizes work effectively to meet service-level expectations and keep the team's queues healthy
• Technical Capability - Curious about how systems and technology work and eager to learn and apply technical concepts such as Atom Feed and API connections