Regional Operations Manager BNL

Join Upway, a fast-growing company in the electric bike industry, as the Regional Operations Manager for the Benelux region. In this management role, you will oversee all customer-facing operations, from pre-sales to warranty management, logistics quality, and new demand models. You will work closely with the General Manager, UpCenter Operations team, and product teams to identify, implement, and monitor operational improvements. The ideal candidate will have a strong academic background, 3+ years of experience in operations or customer success, fluency in Dutch, and strong communication and leadership skills.

• Oversee all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models for the Benelux market.
• Design, implement and improve processes to optimize customer experience and financial efficiency, ensuring high quality standards.
• Act as the primary point of contact for leasing and payment provider partners on all operational and support matters, coordinating internal teams for major customer issues.

• Strong academic background in engineering, finance, business or similar

• 3+ years of experience in Operations, B2C Customer Success/ Support.

• Fluency in  Dutch, proficiency in English, French is a plus

• Strong communication and leadership skills

• Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation

• Proven experience leading customer facing teams across multiple markets or brands.

• Deeply customer-centric, always striving to enhance the Upway experience

• Comfort with working in a fast-paced and changing environment

• Energized by change and dynamic work setting

• Readiness to work on-site, we are based in Mechelen / Amsterdam