Director of Strategy & Operations (Employee Experience Group)

ServiceNow

Mountain View, CA, United States Posted October 23, 2026

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On-site Full-time Executive
Job Description

Join our team as the Director of Strategy & Operations for the Employee Experience Group. In this high-impact role, you will shape the business strategy, translate market opportunities into investment priorities, and build the operating model needed for durable growth. You will work alongside senior product leadership and bring together various departments to make critical decisions. The ideal candidate will have a strong background in business strategy, analytical depth, and the ability to influence across multiple functions.

  • Collaborer avec la direction produit pour façonner la stratégie commerciale et traduire les opportunités du marché en priorités d'investissement.
  • Diriger la planification annuelle et à long terme, développer des perspectives sur le marché et la concurrence pour informer nos choix.
  • Servir de conseiller stratégique auprès de la direction produit et commerciale, en fournissant des analyses et des recommandations sur les priorités et les choix d'investissement.
  • A hands-on, outcome-oriented approach and a track record of building practical solutions in ambiguous, fast-moving environments
  • Excellent written and verbal communication skills, with the ability to simplify complex topics and create clear executive-level narratives
  • People leadership experience is preferred
  • Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results
  • Experience with go-to-market strategy and pricing and packaging is preferred
  • 10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company
  • Experience partnering with senior executives and influencing across Product, Engineering, Sales, Marketing, and Finance in a matrixed organization
  • Strong strategic and analytical judgment, including the ability to develop hypotheses, build structured analyses, interpret data, and translate findings into decisions; hands-on financial modeling capability, with the ability to create models and review and challenge analyst output
Required Skills
business strategy operating model leadership concurrency communication people leadership cross-functional collaboration go-to-market strategy product management financial modeling
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