Business Process Associate, Fleet Operations

Description:
The Business Process Associate, Fleet Operations is part of the Registrations Operations organization and will work with cross-functional stakeholders, financial institutions, fleet management companies, and state regulators. The Regional Fleet Associate will complete vehicle registration transactions for Tesla owned vehicles and will coordinate with Registration Operation leaders on any registration escalation concerns as needed.
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional stakeholder experiences. While individual contributions is recognized, teamwork is essential to achieve the highest level of success.

Responsibilities:
Manage exception cases and/or registration escalations
Coordinates with Sales, Service and Delivery teams to ensure that all required documents pertaining to the transaction are complete and accurate
Manage internal stakeholders such as business teams, financial institutions, fleet management companies and 3rd party vendors
Oversee large internal fleet of vehicles ensuring accurate and on-time submission of DMV documentation across assigned markets including plate and audit management
Ensures title perfection and provide proof of liens to bank and other related parties
Manage and solution a wide range of title and registration escalations and provide on processes including cross border scenarios
Records information and ensures data quality in multiple record keeping systems including but not limited to DRO, SCA, AMP, FMT and other internal or state/3rd party registration tools as necessary

Requirements:
Bachelor’s Degree or equivalent experience
DMV experience is required
Strong written and verbal communication skills and ability to interact effectively with all levels of management
Ability to problem solve and navigates through ambiguous situations
Ability to work independently and think creatively with a proven track record of execution
Superior attention to detail under tight deadlines
Comfort working in a fast paced environment

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program