Business Process Associate, Fleet Operations

Description:
The Business Process Associate, Fleet
Operations is part of the Registrations Operations organization
and will work with cross-functional stakeholders, financial institutions, fleet
management companies, and state regulators. The Regional Fleet Associate will
complete vehicle registration transactions for Tesla owned vehicles and will
coordinate with Registration Operation leaders on any registration escalation
concerns as needed.

To succeed at Tesla, you must be energetic,
highly organized, and hard working. You should have a passion for sustainable
energy and the ability to create exceptional stakeholder experiences. While
individual contributions is recognized, teamwork is essential to achieve the
highest level of success.

Responsibilities:
Manage exception cases and/or
registration escalations
Coordinates
with Sales, Service and Delivery teams to ensure that all required documents
pertaining to the transaction are complete and accurate
Manage
internal stakeholders such as business teams, financial institutions, fleet
management companies and 3rd party vendors
Oversee
large internal fleet of vehicles ensuring accurate and on-time submission of
DMV documentation across assigned markets including plate and audit management
Ensures
title perfection and provide proof of liens to bank and other related parties
Manage and
solution a wide range of title and registration escalations and provide on
processes including cross border scenarios
Records
information and ensures data quality in multiple record keeping systems
including but not limited to DRO, SCA, AMP, FMT and other internal or state/3rd party
registration tools as necessary

Requirements:
Bachelor’s Degree or equivalent
experience
DMV
experience is required
Strong
written and verbal communication skills and ability to interact effectively
with all levels of management
Ability to
problem solve and navigates through ambiguous situations
Ability to
work independently and think creatively with a proven track record of execution
Superior
attention to detail under tight deadlines
Comfort
working in a fast paced environment

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$68,400 - $119,700/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.