Field Service Technician

Field Service Technician Job Description
Skyline Products is looking for someone who will represent the company in a highly professional, consultative and customer centric way. A self-starter having the ability to represent to a degree our Sales, Customer Service, and Engineering departments, in addition to having excellent electronic troubleshooting skills. This person will provide customer support, field testing and repair on electronic dynamic message signs, traffic control systems, and electronic price signs.
Essential Duties and Responsibilities include the following:
Travel to customer sites to perform onsite installation, configuration, inspections, preventative maintenance, upgrades, testing and troubleshooting of sign systems located at C-Stores, interstates and local roads
Ability to work and troubleshoot independently, as well as manage a parts inventory
Coordinate, manage and complete assigned project work orders in a timely manner
Collaborate with customers, internal support teams and engineering
Write routine trip reports, test result reports, and customer correspondence
Communicate frequently and effectively with both internal and external customers
Provide on-site and remote technical support to customers, ensuring timely issue resolution and high customer satisfaction
Facilitate on-site or remote training sessions
QUALIFICATIONS
Team oriented, able to work well with coworkers
Excellent customer interfacing and communication skills
Minimum of two-year’s experience in basic electronics; Associate’s or Bachelor’s degree preferred
Experience in the use of multi meters measuring AC and DC voltage
Able to read and understand schematics and wiring diagrams
Proficient with MS Office
Basic IP network troubleshooting experience
Basic Linux/Unix command line experience is a plus
Read and interpret technical diagrams, schematics, and blueprints for installation and repair work
Availability to travel up to 80% to customer sites; able to travel on short notice. IRS reimbursement rate for personal vehicle use. Drive to worksites up to 500 miles from home base. Air travel occasionally required
Ability to lift/move up to 50 pounds
Ability to perform in cold, noisy, stressful environments
Able to work from an aerial lift at heights up to 200 feet
Must possess a valid driver’s license
Benefits:
Health Care Plan (Medical, Dental & Vision)
Retirement Plan 401k
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Training & Development
Candidates must pass a background check and drug screen that includes marijuana.
Skyline Products is an equal opportunity employer.  We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Skyline Products is an Equal Opportunity Employer; all decisions are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.