Employé Administratif h/f/x

Reporting and service data management: bull; Provide timely and accurate reporting based on service tickets. bull; Search, verify and consolidate the relevant information contained in tickets. bull; Prepare SLA reports, KPI reports, dashboards and clear management information. bull; Ensure the quality, completeness, consistency and currency of reporting data.

Reporting process improvement and automation: bull; Improve and automate the current reporting processes, which are still partly manual. bull; Use advanced Microsoft Excel functionalities to optimize data processing and reporting. bull; Identify automation opportunities using Power Automate and, where relevant, VBA. bull; Maintain dashboards and contribute to continuous improvement initiatives.

Service Delivery support: bull; Support the Services Delivery team with administrative and analytical tasks. bull; Translate operational data into accurate and understandable information for internal stakeholders and management. bull; Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements. bull; Take on other related tasks when required, while reporting remains the priority of the role.

KEY PERFORMANCE INDICATORS bull; Timely delivery of SLA and management reports. bull; Accuracy and quality of reporting data. bull; Level of automation achieved in reporting processes. bull; Availability and currency of dashboards. bull; Internal customer satisfaction regarding reporting. bull; Number and quality of identified improvement initiatives.

Education, Knowledge & Work Experience: bull; Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field. bull; Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding. bull; Strong analytical skills and experience with data analysis. bull; Experience with KPI development, SLA reporting and data quality management is an asset. bull; Knowledge of ITIL processes and experience with CMDB environments are assets. bull; Experience with Power Automate, VBA, Grafana or similar tools is an asset.

Required skills: bull; Strong analytical mindset and administrative accuracy. bull; Structured way of working and excellent attention to detail. bull; Ability to work independently and to prioritize tasks. bull; Results-oriented and quality-focused approach. bull; Excellent written communication skills. bull; Ability to translate data into clear management information. bull; Proactive attitude and focus on continuous improvement. Languages: bull; Very good knowledge of Dutch, as communication is mainly internal. bull; Good knowledge of French and English is an asset.