Credit Solutions Specialist I

More Than A Job!

Why do you work each day?

To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Benefits

• Include Financial wellbeing services 401(K) matching with up to 5% match Reduced health insurance Employee wellbeing services DE I initiatives Work-life balance Job Summary Position is responsible for reviewing past due consumer accounts to determine delinquency level and appropriate collection activity.
• Handle legal, bankruptcy, repossession and charge off accounts with the goal of protecting the Credit Union’s interest.
• Process garnishments and levies to remain in federal and state compliance.
• Credit Solutions Specialist may be assigned specialized functions as a primary responsibility or as a back-up responsibility.
• Maintain positive interaction with internal and external members and ensure the experience is reflective of the spirit of our brand.
• What You’ll Do Makes a high volume of telephone calls pre department standard to members regarding the collection of delinquent accounts/loans and negative shares.
• Work assigned, low delinquency collection queues on a weekly basis by contacting members by phone or mail to establish the reason for past due payment(s) and obtain promises to pay on past due amounts owed.
• Help educate members on financial responsibility.
• Issue collection letters where appropriate Performs the necessary follow up with members who have not met the terms of repayment.
• What You’ll Bring High School diploma (GED) required.
• Zero to two (0-2) years of collection experience preferred or / 5-years financial experience preferred Certified in financial counseling preferred.
• Proven ability to support a strong member/customer service culture.
• Knowledgeable of all federal and state regulations and statutes i.e., FCRA, FDCPA, SCRA, Reg.
• Z, Reg.
• P, Statute of Limitations, etc. What You’ll Get We know that pay and benefits are important.
• And, we’ve really got that covered.
• But, we also know that those are not the only things that you need to decide if this is the place for you.

Join our team of Lake Trusters and you’ll enjoy:

• Working with an energetic team focused on making our members wildly successful An opportunity to work with others that have your back every step of the way Opportunities to make a difference both inside and outside of our walls Being treated like you are more than the work you do Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.