Patient Access Specialist - Admitting (Full-Time)

Patient Access Specialists in the hospital setting play a critical role in initiating the revenue cycle, ensuring accurate patient data, and facilitating a seamless registration experience. These roles support various hospital entry points, including the Emergency Department, pre-admission testing (PAT), inpatient and outpatient admitting, the psychiatric center, endoscopy, reference lab, and discharge areas. Staff in these positions are responsible for accurate registration, insurance verification, appointment scheduling, and payment collection in a high-volume, dynamic environment that requires professionalism, adaptability, and confidentiality. Essential Job Functions

• Greet and register patients in person and at bedside (e.g., Emergency Department) with accuracy, professionalism, and empathy.
• Collect and verify all required demographic, insurance, and financial data in compliance with HIPAA and hospital policy.
• Perform pre-registration for scheduled procedures and admissions, ensuring all data is verified and available in advance.
• Schedule appointments or coordinate workflows for endoscopy, PAT lab, and other ancillary services in accordance with provider protocols.
• Educate patients on Notice of Privacy Practices (NOPP), Patient Rights, and Conditions of Admission; obtain signatures as required.
• Perform payment collection functions, including co-pays and deposits; reconcile cash drawers and follow daily cash balancing protocols.
• Navigate multiple electronic systems including Cerner, insurance portals, and financial clearance tools to ensure workflow completion.
• Support departmental flow and patient satisfaction through timely, courteous communication and proactive service recovery.
• Assist in maintaining accurate chart flow and document handling per HIM and regulatory standards.
• Participate in quality and safety initiatives, and support the department during disaster recovery or system downtimes.
• Perform other duties as assigned to support hospital access operations and patient care.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.