Customer Success Manager (Bilingual - Spanish / English)

Join Protex AI as a Bilingual Customer Success Manager (Spanish/English) and be a key player in guiding enterprise clients through their journey with our platform. You'll build trusted relationships, drive platform adoption, coordinate project rollouts, and support expansion opportunities. This role requires strong relationship management, project coordination, and commercial awareness.

• Establecer relaciones de confianza con los clientes y traducir sus objetivos en estrategias de plataforma.
• Coordinar la implementación y el uso de la plataforma, asegurando que se cumplan los plazos y se superen las expectativas.
• Identificar oportunidades de expansión y trabajar en colaboración con el equipo comercial para maximizar el crecimiento.

• Proven track record owning enterprise accounts with measurable retention and expansion results
• Experience influencing adoption and net revenue retention across a portfolio
• 5+ years in client success, account management, or program delivery in B2B SaaS
• EHS, manufacturing, or facility operations background is a strong plus
• Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
• Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority
• Executive presence and clear communication that builds trust across clients and internal leadership
• Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders
• Confident navigating SaaS platforms and guiding clients on usage strategy
• Experience with AI, computer vision, or safety technology is a bonus