Manager of Account Management

Join UpGuard, a leading cybersecurity company, as the Manager of Account Management. In this role, you will build and lead a high-performing team focused on driving revenue retention and expansion for our highest-touch customers. You will collaborate closely with cross-functional teams, use data and metrics to assess team performance, and develop and execute customer retention strategies. This position offers flexible work arrangements, health benefits, and a 401(k) plan.

• Construire et diriger une équipe de gestionnaires de comptes axée sur la gestion des renouvellements, des ventes croisées et des ventes incitatives pour les clients à forte valeur ajoutée.
• Développer et exécuter des stratégies de rétention des clients, en veillant à une satisfaction client élevée et à la stabilité à long terme des comptes.
• Collaborer étroitement avec les équipes interfonctionnelles (Ventes, Marketing, Produit) pour optimiser les résultats et l'engagement des clients.

• A problem-solver who simplifies complex challenges and fosters collaboration across teams
• Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team
• At least 3 years of experience in B2B SaaS as an individual contributor, ideally with a focus on renewals, cross-sells, upsells, and a proven track record
• A goal-oriented, collaborative approach that thrives on teamwork and diverse perspectives
• Demonstrated ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback
• Leadership with an executive presence, capable of influencing at all levels
• A customer-centric mindset, passionate about building and nurturing long-term relationships
• A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion
• Familiarity with MEDDPICC sales methodology and process
• Experience with cybersecurity and TPRM (Third-Party Risk Management) products