Product Operations (Brand Partnerships)

Join Substack, a platform revolutionizing the way writers connect with their audience. As the Implementation Lead for Brand Partnerships, you will be responsible for scaling our sponsorships business and managing the operational backbone of the business. This is a founding role on a small team, and you will have the opportunity to shape the future of our marketplace. Enjoy remote work support, comprehensive health care, generous parental leave, flexible vacation, and more.

• Trafficking, QA, launch, delivery monitoring for custom sponsorship formats.
• Executing on the pipes for the business: order management, campaign workflows, reporting, and billing handoffs.
• Implementing and maintaining the integrations brands expect — tracking, third-party measurement, verification.

• Fluency with data: strong spreadsheet skills at minimum, SQL and scripting a real advantage, and the judgment to know when a number looks wrong
• Experience with APIs, workflow automation, or light scripting (Python, JavaScript) is a plus
• Experience sitting in on sales calls to answer technical questions and scope feasibility on custom or unfamiliar formats in real time
• An operator's instinct for process: you build systems that scale without over-engineering before there's volume to justify it
• Familiarity with how creator sponsorships are sold, delivered, and measured is a plus
• The range to debug a delivery discrepancy with an agency in the morning and spec an internal tool with an engineer in the afternoon
• 10+ years in ad operations, solutions engineering, or technical account management at a platform, publisher, or ad tech company
• Hands-on experience with campaign trafficking, tag management, and third-party measurement or verification vendors — and comfort when the format doesn't fit the vendor's assumptions