Customer Success Manager (Automotive)

Join Lumafield, a cutting-edge technology company in the automotive and industrial sectors. As a Customer Success Manager, you will be the primary point of contact for your customer accounts, driving business outcomes and revenue growth. You will lead business reviews, develop mutual customer success plans, and manage the complete customer lifecycle from post-sale onboarding to renewals and expansion. This role requires a deep technical understanding of engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value.

• Establish and maintain strong relationships with automotive and industrial customers, serving as their primary point of contact and trusted advisor.
• Lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth.
• Project manage the delivery and adoption of Lumafield’s technical solutions, ensuring customers achieve business value from the products.

• This role requires the technical depth to understand engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations
• Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
• B.S. degree in Engineering
• Ability to independently create and deliver executive-level presentations
• 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management
• Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
• Experience working in automotive or industrial manufacturing
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant
• Excellent verbal and written communication skills that flex to be effective across levels of an organization
• Extremely organized and ready to dive head first into a rapidly scaling startup environment
• We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
• Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed?
• Program Management experience
• MBA or equivalent business experience