Sales Operations Manager

Join Grafana Labs as a Sales Operations Manager, where you'll support our go-to-market organization by managing advanced models, improving data structure, and strengthening operational processes. You'll work closely with the Revenue Operations and Compensation team, conduct deep-dive analyses on customer product engagement, and manage exceptions directly with sales. This is a fully remote position with a range of benefits, including 30 days of paid vacation, healthcare coverage, retirement planning, and professional development opportunities.

• Improving and maintaining core models of the account base related to consumption growth across the GTM organization.
• Partnering with the Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes.
• Conducting deep-dive analyses on customer product engagement to drive decisions around product investment, GTM segmentation, and territory planning.

• You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways
• Ability to work independently and drive analysis with minimal guidance
• Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization
• Experience with Salesforce reporting, dashboards, validation rules, and flows
• Strong problem-solving skills – able to translate business challenges into structured models and insights
• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation
• Experience with compensation tools like Xactly, Apttus, or CaptivateIQ
• Proficiency in SQL and data orchestration between BigQuery and GTM tools
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Previous experience in open source
• Experience with data visualization tools like Tableau or Looker. Grafana visualization as a plus