IT Production Support Technician

Join Saronic Technologies as an IT Production Support Technician, where you will provide hands-on technical support across our manufacturing environment. You will be a key IT partner to manufacturing and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime. Your responsibilities will include troubleshooting and resolving hardware, software, application, and network issues impacting production, supporting data-related tasks and production workflows, and coordinating IT support with the broader IT team.

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers, barcode scanners, production-floor workstations, and displays.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.

• Proficiency in troubleshooting hardware, software, and networking issues
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively
• 3+ years of IT experience supporting manufacturing technology, or a similar role
• Associate or bachelor’s degree in computer science, or related field (or equivalent experience)
• Experience with manufacturing systems (MES, PLCs, SCADA)
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.)
• Experience supporting production environments or shop-floor systems