Enterprise Implementation Consultant

Join our team as an Enterprise Implementation Consultant, where you'll lead successful implementations, drive adoption, and deliver an exceptional onboarding experience for our enterprise customers. You'll serve as a trusted advisor throughout the implementation journey, manage complex, multi-phase software implementations, and collaborate cross-functionally with internal teams to ensure long-term success. This role offers flexible time off, training and development investments, competitive salary and equity opportunities, and comprehensive healthcare coverage.

• Partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience.
• Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments.
• Serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams.

• Savvy with technology and capacity to become an expert in our software in a short period of time
• BEng degree or equivalent years of experience
• Ability to learn the MaintainX product within 30 days to advise customers
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Excellent client relationship skills and ability to manage client expectations
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Self-starter comfortable working with minimal oversight and tight deadlines
• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
• Understanding of business requirements definition, review of functional specifications, user training, and deployment
• Experience managing complex implementations and multiple stakeholder groups
• Membership in one or more professional organizations and/or professional certifications related to this role is a plus
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit