Senior Strategic Implementation Specialist (Americas)

Join Ashby, a fast-growing B2B SaaS company, as a Senior Strategic Implementation Specialist. In this role, you will manage and execute the end-to-end implementation of Ashby's solution for new customers, ensuring a positive customer experience and expedited time to value. You will work directly with customers in the Strategic segment, developing and executing implementation plans. This position offers unlimited PTO, a generous education budget, and a 10-year exercise window for stock options.

• Gestionar y ejecutar la implementación de la solución de Ashby para nuevos clientes, asegurando una experiencia positiva y un tiempo de valor acelerado.
• Desarrollar y ejecutar planes de implementación, trabajando directamente con clientes en el segmento estratégico, predominantemente empresarial.
• Colaborar con partes interesadas de diferentes funciones para alinear y definir el progreso, asegurando que se cumplan los hitos del proyecto.

• You are adaptable. You can navigate changes in a fast-paced, evolving environment
• You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow
• Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value
• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach
• You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy
• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes
• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations
• You are data-driven. You use metrics and analytics to inform decisions and measure success
• Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed-upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel <10% as needed for strategic customer engagements
• Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems
• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress
• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions
• Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period
• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs
• Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By "complex", we mean platforms with multi-step workflows, supporting several core workflows, and integrations with other systems. You're technically curious and creative. Ashby or ATS experience is a plus, not required