Senior Manager of Key Accounts (Providers)

Join Big Health as a Senior Manager of Key Accounts (Providers). In this role, you will own a portfolio of provider accounts, ranging from large health systems to smaller practices and provider groups. Your primary focus will be on growing orders and expanding the reach of our digital therapeutics. You will work closely with various teams, including Sales, Provider Experience and Clinical Transformation (PECT), and Market Access. This position requires a strong background in healthcare client success, account management, or field roles, with a proven track record of growing utilization or order volume.

• Gérer un portefeuille de comptes fournisseurs, en développant les commandes et en établissant des plans d'action pour atteindre les objectifs de croissance.
• Collaborer avec les équipes de vente, d'expérience client et d'accès au marché pour assurer une transition fluide des comptes après leur mise en œuvre.
• Surveiller la performance des fournisseurs et des sites par rapport aux cibles convenues, diagnostiquer les problèmes d'adoption et mettre en œuvre des solutions.

• The ability to turn utilization data into an action plan and a credible ROI story. Salesforce and Looker (or similar) experience
• Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders, and just as comfortable with a three-provider practice's office manager
• Hands-on knowledge of how practices bill and get paid: fee-for-service, HCPCS/CPT, charge capture, and denials. You understand provider economics and what it means for a practice to carry reimbursement risk
• Willingness to travel 30–40% for onsite provider engagement, training, and account reviews
• Disciplined organization, risk and issue management, and follow-through across a mixed portfolio
• A track record of growing utilization or order volume across both health systems and smaller practices or provider groups. Bring the numbers
• Bachelor's degree required. An MBA, MPH, or clinical background is a plus. A clinical license is not required
• 8+ years in healthcare client success, account management, or field roles, including 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering. Examples include ambulatory cardiac monitoring, home sleep testing, CGM, and RPM
• You've trained, mentored, or led others, or built a playbook from scratch
• Sleep medicine or behavioral health experience